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Details
Description
We are looking for a professional, polite, and customer-focused Web Chat & Customer Service Representative to handle customer inquiries through website live chat and other communication channels.
The ideal candidate should have excellent English, strong communication skills, good common sense, and the ability to deal with customers professionally and patiently.
Key Responsibilities:
Respond to customer inquiries through website live chat and online communication channels.
Understand customer requirements and provide accurate and helpful responses.
Handle customer questions, complaints, and service-related issues professionally.
Communicate clearly, politely, and confidently with customers.
Follow up on customer inquiries and coordinate with relevant departments when required.
Maintain a professional tone and positive customer experience.
Understand products/services and provide appropriate information to customers.
Required Skills & Qualifications:
Excellent command of written and spoken English.
Strong grammar, vocabulary, and sentence structure.
Excellent communication and interpersonal skills.
Good customer-handling and problem-solving abilities.
Good common sense and the ability to understand customer requirements quickly.
Patient, polite, professional, and confident communication style.
Ability to handle multiple customer conversations efficiently.
Basic computer and internet skills.
Preferred Candidate:
Female candidates will be preferred.
Candidates with experience in customer support, live chat, web chat, sales support, or online customer service will be preferred.
Fresh candidates with excellent English and strong communication skills may also apply.
Important:
This is a full-time, office-based job.
Remote work / work-from-home / online job is NOT available.
Candidates must be able to work from our office in Lahore.
Job Type: Full-Time
Location: Lahore
Work Mode: Office-Based / On-Site Only
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1119936159
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