Description
We are looking for an IT Systems Engineer to join our team in providing operational and technical support for our clients’ IT infrastructure and systems. You will configure and maintain a wide range of IT services, applications and infrastructure across technologies such as cloud IT Infrastructure (like Microsoft 365 and SharePoint) CRM systems (like Salesforce, Dynamics 365) and more.
To succeed in this role, the ideal candidate will have technical experience, with a willingness to adapt and learn the systems and technologies used by our clients and projects. A good problem-solving attitude along with the commitment and discipline to work independently while communicating and coordinating with the team will be crucial.
You will be provided with continuous support and training to aid in the success of this role – ensuring prompt and accurate customer service and client satisfaction.
Responsibilities
Maintain solutions from concept through to business-as-usual operations – across technologies such as CRM systems (e. g. Salesforce, Dynamics) and IT Infrastructure (e. g. Microsoft 365 and SharePoint).
Provide remote support by diagnosing, resolving and recording technical issues and solutions.
Attend virtual meetings with the team to conduct technical analysis & review of client requests and requirements.
Apply existing technical experience and understanding to learn new technologies and systems.
Research, test and advise on recommendations for technical solutions.
Contribute to creating technical documentation and manuals.
Knowledge & Experience
Graduate in a technical degree such as computer science or software engineering.
3+ years technical experience and aptitude in information and business systems.
Familiarity with Microsoft systems, services and applications.
Personal Attributes
Good written, oral, and interpersonal communication skills.
Accuracy and attention to detail.
Analytical and problem-solving abilities.
Ability to learn and research systems and technologies as required.
Self-motivated and directed.
Development Opportunity Provided
We will provide opportunities for self-development in areas such as Systems Management, Microsoft 365, VoIP Telephony, Audio / Video Conferencing, Information Management Systems. Insight, experience and access to Microsoft Partner Network training, seminars & conferences.
Reporting Relationship
This position reports to the IM&T Manager.