1/ 2
Details
Hiring Person/CompanyHiring as Company
Type of AdJob Offer
Salary from50000
Salary to70000
Career LevelAssociate
Salary PeriodMonthly
Description
Customer communication and bookings
Handle inbound calls: Answer phone calls from customers requesting taxi services promptly and professionally.
Accurately record information: Collect precise booking details from customers, including pick-up and drop-off locations, specific needs, and requested timing.
Provide service information: Offer customers fare estimates and wait times, and answer general questions.
Manage customer issues: Address complaints and provide effective service recovery to maintain customer satisfaction.
Handle specific booking types: Process special requests such as airport, school, or corporate account bookings.
Driver and fleet management
Dispatch jobs: Use dispatch software to assign jobs to the most suitable drivers based on location and availability.
Track driver progress: Monitor drivers in real-time to ensure timely pickups and drop-offs. Use GPS tracking software for this purpose.
Manage schedules: Coordinate and manage taxi schedules and routes for the fleet to ensure smooth operations.
Optimize operations: Analyze routes to improve efficiency and reduce operational costs.
Communicate with drivers: Relay important information to drivers via radio, phone, or messaging, including updates on traffic and route changes.
Monitor compliance: Ensure that drivers adhere to company policies and local transportation regulations.
Administrative and reporting tasks
Maintain accurate records: Keep meticulous computer and manual records of customer requests, dispatches, driver logs, and other dispatch activity.
Process payments: Securely handle phone payments and manage financial transactions.
Generate reports: Prepare daily activity reports, mileage and fuel logs, and other administrative documentation.
Escalate complex issues: Forward difficult complaints or operational issues to a supervisor when necessary.
Assist with training: Participate in or assist with the training of new dispatchers.
Problem-solving and quick thinking
Handle emergencies: React quickly and efficiently to unexpected challenges, such as a vehicle breakdown or a driver safety issue.
Address logistical problems: Resolve potential problems that may affect trips, such as traffic congestion, bad weather, or other delays.
Manage pressure: Thrive in a fast-paced, high-stress environment, making decisions quickly and accurately.
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1107188998
Find amazing deals on the go.
Download OLX app now!
