Description
Job Title: Supervisor - Operations
Company: Zuucart
Location: Islamabad
About Zuucart:
Zuucart is a dynamic startup revolutionizing grocery delivery. We're dedicated to convenience without compromising on quality. As we expand, we're seeking a Supervisor to ensure smooth operations.
Responsibilities:
Managing Riders:
Supervise rider activities and schedules to ensure timely deliveries.
Provide guidance, feedback, and support to optimize performance.
Resolve any rider-related issues efficiently.
Hiring Riders:
Source and recruit reliable riders to expand our delivery team.
Facilitate onboarding processes and training sessions for new hires.
Managing Vendors:
Cultivate strong relationships with vendors to guarantee product availability.
Monitor vendor performance and address any concerns regarding quality or logistics.
Managing Customers:
Oversee customer service operations to maintain high satisfaction levels.
Handle customer inquiries and complaints effectively, aiming for swift resolutions.
Requirements:
1-2 years of supervisory experience, preferably in logistics or delivery.
Strong leadership and communication skills, with the ability to motivate teams.
Proven ability to thrive in a fast-paced startup environment.
Adept at problem-solving and decision-making to ensure efficient operations.