Description
- Customer Inquiries & Route Support: Assisting students, parents, and corporate
clients with pick-and-drop route information, schedule updates, and transport app
guidance.
- Complaint Resolution & Follow-ups: Handling passenger feedback, investigating
complaints regarding billing, arrears, or service delays, and coordinating directly
with customers and drivers to ensure timely resolutions.
- Policy Guidance: Educating customers on transport guidelines, including seat
cancellation procedures, query submission deadlines, and fee policies.
- Inter-Departmental Coordination: Working closely with the Accounts and
Operations teams to ensure accurate billing, record adjustments, and administrative
clarity.