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Details
Hiring Person/Company Hiring as Individual
Company Name The marrakesh
Type of Ad Job Offer
Salary from 25000
Salary to 40000
Career Level Associate
Description
We are looking for a highly responsible, proactive, and execution-focused Airbnb Operations & Client Services Supervisor to manage the on-ground setup and servicing of Airbnb properties.
This is not a desk-based role. The person will be responsible for being physically present at properties, coordinating multiple vendors and workers, solving problems on the spot, and making sure every apartment is completed properly and on time.
Key Responsibilities
Property Setup & On-Site Supervision
Be present on-site during Airbnb setup and renovation work.
Coordinate with furniture vendors, carpenters, painters, electricians, plumbers, décor suppliers, appliance vendors, cleaners, and other contractors.
Arrange labour whenever required and ensure workers arrive on time.
Supervise all ongoing work and ensure it meets the required quality and design standards.
Follow up aggressively with vendors and workers to make sure deadlines are met.
Receive furniture, appliances, décor items, crockery, linens, and other supplies at the property.
Identify problems on-site and get them resolved quickly without unnecessary delays.
Maintain regular updates regarding progress, pending work, purchases, and issues.
Ensure the apartment is completely Airbnb-ready before handover, including furniture placement, décor, utilities, appliances, cleaning, and final finishing.
Client Services & After-Sales Support
Once a property has been completed and handed over, the supervisor will also act as an on-ground point of contact for the client.
Responsibilities include:
Assist clients during and after the property handover.
Respond to operational requests from clients regarding their Airbnb unit.
Arrange necessary items, repairs, replacements, maintenance, or services when required.
Coordinate technicians, cleaners, vendors, and other service providers on the client's behalf.
Visit properties when an issue requires physical supervision.
Ensure client concerns are handled quickly and professionally.
Maintain a strong relationship with clients and ensure they receive proper ongoing support.
What We Are Looking For
The ideal candidate should be:
Extremely reliable and responsible.
Comfortable working independently and taking ownership of tasks.
Good at coordinating multiple people at the same time.
Assertive enough to deal with labourers, contractors, vendors, and suppliers.
Able to follow deadlines and push others to meet them.
Strong at problem-solving and handling unexpected situations.
Well-organized and responsive on WhatsApp and phone calls.
Presentable and professional when dealing with clients.
Familiar with Bahria Town and the Islamabad/Rawalpindi area.
Willing to travel between different properties when required.
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1118040952
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