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Hiring Person/Company Hiring as Company
Type of Ad Job Offer
Salary from 35000
Salary to 40001
Career Level Entry Level
Salary Period Monthly
Description
WE ARE HIRING – NIGHT SHIFT CUSTOMER SUPPORT REPRESENTATIVE
A growing E-Commerce Support Agency in Gulistan-e-Jouhar, Block 9, Karachi is hiring an experienced and responsible Customer Support Representative for Night Shift.
Job Responsibilities:
Respond to customers through Email & Social Media
Handle orders, delivery delays, missing items & returns
Check courier tracking details
Process resends, returns & customer requests
Update refunds, claims & issue sheets
Handle customer complaints professionally
Escalate complex cases when required
Manage high-volume customer support while maintaining service quality
Requirements:
Minimum 2 years Customer Service experience
E-Commerce Customer Support experience preferred
Strong written English communication
UK English tone preferred
Good problem-solving and decision-making skills
Strong attention to detail
Calm, responsible & professional under pressure
Must be willing to work onsite
Tools Experience:
Zendesk
Shopify
Courier Tracking Systems
Similar Customer Support Platforms
Application Requirement:
Applicants must provide:
Previous customer support experience
Tools/platforms used
A short written example of how you would respond to an unhappy customer
Applications without a written sample response will not be considered.
Job Details:
Location: Gulistan-e-Jouhar Block 9, Karachi
Shift: Night Shift
Work: Onsite / In Person
Duration: 10 Hours
Job Type: Full-Time
Experience: 2 Years Required
Language: English Required
Salary: PKR 35,000–40,000
APPLY NOW
WhatsApp: 0310 80/62/002
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1120181752
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