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MS Communications
Iqbal Road, Abbottabad
2 weeks agoDetails
Hiring Person/CompanyHiring as Company
Company NameMS Communications
Type of AdJob Offer
Salary from38000
Salary to200000
Career LevelEntry Level
Salary PeriodMonthly
Position TypeFull-time
TypeOthers
Description
Objectives of this role;
Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities:
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Create and maintain record of daily problems and remedial actions taken, using call-center database
Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications:
High school degree or equivalent
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
