Description
MARKETING & ADMIN MANAGER
For Premium Salon
Position: Marketing & Admin Manager
Employment Type: Full-Time
Key Responsibilities
Marketing & Branding
- Develop and execute marketing strategies to increase salon bookings and customer retention.
- Manage social media presence, promotions, campaigns, and brand communication.
- Plan monthly promotional offers, events, and customer engagement campaigns.
- Coordinate with photographers, designers, influencers, and marketing agencies when required.
- Monitor competitors and identify new marketing opportunities.
- Track marketing performance, leads, bookings, and campaign results.
Administration & Operations
- Oversee day-to-day administrative activities of the salon.
- Maintain staff attendance, schedules, leave records, and basic HR documentation.
- Coordinate between management, reception, stylists, and other departments.
- Monitor salon procedures, discipline, cleanliness, and service standards.
- Maintain records, reports, invoices, and administrative documentation.
- Assist management with staff recruitment, onboarding, and performance monitoring.
Customer & Business Management
- Monitor customer feedback, reviews, complaints, and satisfaction.
- Develop strategies to improve customer retention and repeat visits.
- Track daily sales, bookings, and operational performance.
- Prepare regular reports for management.
- Ensure salon policies and procedures are consistently followed.
Requirements
- 2–4 years of experience in marketing, administration, salon, hospitality, or retail management.
- Strong communication and organizational skills.
- Good knowledge of social media and digital marketing.
- Strong leadership and problem-solving abilities.
- Proficiency in MS Office/Google Workspace.
- Presentable, confident, and professional personality.
- Ability to manage multiple responsibilities in a fast-paced salon environment.
Preferred
Experience in a premium salon, spa, hospitality, fashion, or luxury retail brand will be an advantage.
Salary: Competitive + Performance Incentives