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Details
Hiring Person/Company Hiring as Third Party
Company Name Jinglecred Digital Finance Limited
Type of Ad Job Offer
Salary from 40000
Salary to 45000
Career Level Associate
Description
Jinglecred Digital Finance Limited (JDFL) is looking for a Call Center Training Officer to join our dynamic team. The ideal candidate will be responsible for delivering effective training programs, improving employee performance, and ensuring that Call Center teams have the knowledge and skills required to achieve operational and quality standards.
Key Responsibilities
Assist new-hire induction and training programs for Call Center employees.
Deliver training on product knowledge, processes, customer handling, communication skills, objection handling, and call quality standards.
Conduct refresher and remedial training based on performance and Quality Assurance (QA) findings.
Conduct role plays, mock calls, assessments, quizzes, and practical evaluations.
Identify employee skill and knowledge gaps and develop appropriate coaching and training plans.
Work closely with Call Center Operations, Team Leads, and QA to improve agent performance.
Monitor training effectiveness through assessments, feedback, and post-training performance.
Prepare training reports, attendance records, assessment results, and performance updates for management.
Develop and continuously improve training materials, presentations, SOPs, and assessment tools.
Ensure employees understand and follow company policies, SOPs, customer service standards, and applicable regulatory requirements.
Support management in developing training strategies aligned with business and operational requirements.
Requirements
2–3 years of relevant experience in Call Center Training, Learning & Development, Customer Service Training, or a similar role.
Previous experience in Call Center, Collections, Recovery, Customer Service, or Telesales is preferred.
Experience in NBFC, Fintech, Banking, or Financial Services will be an added advantage.
Excellent communication, presentation, facilitation, and interpersonal skills.
Strong command of English and Urdu.
Good understanding of Call Center KPIs, QA processes, customer handling, objection handling, and performance management.
Proficiency in MS PowerPoint, Excel, and Word.
Confident and comfortable delivering training to large groups of employees.
Ability to work effectively in a fast-paced, target-driven environment.
What We Offer
Professional and growth-oriented work environment.
Opportunity to work with a growing Digital Finance / Fintech organization.
Learning and development opportunities.
Career growth based on performance.
Job Type: Full-time
Industry: Digital Finance / Fintech / NBFC
Location: Islamabad / Rawalpindi
Apply Now: If you are passionate about training, employee development, and improving Call Center performance, we would love to hear from you.
Drop Your CV on (View phone number)
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1118143302
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