Description
JOB RESPONSIBILITIES:
* Provide Level 1 technical support to end users via phone, email, remote access, and onsite assistance.
* Diagnose and resolve hardware, software, operating system, and network-related issues.
* Install, configure, and troubleshoot Windows operating systems, Microsoft Office, and business applications.
* Set up and maintain desktops, laptops, printers, scanners, and other IT peripherals
* Install and configure network devices, including routers, switches, and Wi-Fi access points.
* Troubleshoot LAN/WAN connectivity, internet and wireless network issues.
* Perform system updates and antivirus installation.
* Perform routine preventive maintenance of IT equipment and ensure optimal system performance.
* Assist with inventory management, asset tagging, and documentation of IT hardware and software.
* Maintain accurate documentation of troubleshooting steps, solutions, and IT procedures.
* Be available to provide support during emergencies or after business hours when required.
REQUIRED SKILLS:
* strong knowledge of Windows 10
* Knowledge of TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi networking.
* Experience with desktop, laptop, printer, and peripheral troubleshooting.
* Familiarity with remote support tools such as AnyDesk, TeamViewer, or Remote Desktop.
* Excellent troubleshooting, analytical, and problem-solving skills.
* Ability to prioritize tasks and work under pressure.
* Team player with a proactive and positive attitude
PREFERRED QUALIFICATION:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 1–2 years of experience in IT Helpdesk or IT Support.
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