Description
PROFESSIONAL EXPERIENCE
HaniUmaimaZ — E-Commerce & Operations Manager
3 Years Experience
- Managed complete day-to-day e-commerce operations for multiple brands.
- Managed Shopify and Daraz stores, including product uploading, listings, pricing and inventory.
- Handled multiple brands and product catalogs, including articles, variants, sizes, colors and stock.
- Managed complete order processing, from order confirmation to packing, dispatch and delivery.
- Handled warehouse operations, stock management, inventory control and stock reconciliation.
- Coordinated with courier and logistics partners for pickups, shipments, COD, returns and delivery issues.
- Managed customer service, including customer queries, complaints, order updates and follow-ups.
- Handled returns, exchanges, cancellations and failed deliveries.
- Managed vendor and supplier coordination and day-to-day operational requirements.
- Maintained order, stock and payment reconciliation and resolved discrepancies.
- Coord