Description
Responsibilities:
Respond to customer queries on WhatsApp.
Confirm orders, addresses and payment details.
Coordinate with the packing team.
Book courier shipments and track deliveries.
Follow up on delayed orders, complaints and returns.
Maintain order records and stock-related updates.
Requirements:
Clear communication in Urdu and basic written English.
Comfortable using WhatsApp Business, a computer and Google Sheets.
Organised, patient and attentive to details.
Previous e-commerce or customer support experience preferred.