Description
Universal IT Solutions is seeking motivated individuals to join our call center team as Customer Service Representatives.
Job Role:
Provide exceptional customer service to enhance the overall customer experience.
Handle incoming customer inquiries and resolve issues promptly and effectively.
Respond to customer complaints with professionalism and empathy, offering appropriate solutions and alternatives within specified timeframes.
Follow up with customers to ensure resolution and satisfaction.
Maintain a high level of organization and dedication to meet customer needs.