Description
We are looking for a motivated and responsible Customer Support Representative to join our team.
Job Responsibilities:
• Handle customer inquiries and communicate with customers through WhatsApp.
• Provide accurate information about products, orders, and delivery updates.
• Create and manage customer orders on Google Sheets.
• Follow up on OFD (Out for Delivery) orders with customers and courier teams.
• Ensure timely updates and proper follow-up on pending orders.
• Maintain accurate order records and provide excellent customer service.
Requirements:
• Good communication skills.
• Basic computer knowledge.
• Familiarity with WhatsApp and Google Sheets.
• Ability to multitask and manage customer inquiries efficiently.
• Previous customer support or e-commerce experience will be an advantage.
• Good English communication skills; Arabic is a plus.
Job Type: Full-time