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Details
Hiring Person/Company Hiring as Company
Company Name TikTec
Type of Ad Job Offer
Salary from 20000
Salary to 25000
Career Level Entry Level
Description
Customer Support & Sales Executive (Onsite)
Company: TikTec
Location: Dhoraji, Karachi
Job Type: Full-Time (Onsite)
Experience: Minimum 1 Year
Salary: Market Competitive
Join Our Growing Team!
TikTec is a fast-growing e-commerce company looking for a passionate, customer-focused, and results-driven **Customer Support & Sales Executive** to join our team in Karachi. If you have excellent communication skills, enjoy helping customers, and can confidently convert inquiries into sales, we'd love to hear from you.
Key Responsibilities
* Respond to customer inquiries via WhatsApp, phone calls, email, and social media platforms.
* Provide accurate product information and assist customers with purchasing decisions.
* Handle order placement, order tracking, cancellations, returns, and refund requests.
* Resolve customer concerns professionally while ensuring a positive customer experience.
* Follow up with customers to improve satisfaction and build long-term relationships.
* Recommend relevant products and upsell whenever appropriate.
* Coordinate with the operations team to ensure timely order processing and delivery.
* Maintain accurate customer records and update CRM or support systems.
* Achieve daily customer service standards and contribute to sales targets.
Requirements
* Minimum 1 year of experience in Customer Support, Customer Service, or Sales.
* Previous experience in an e-commerce company is highly preferred.
* Excellent spoken and written English (mandatory).
* Good communication skills in Urdu.
* Strong interpersonal, negotiation, and problem-solving skills.
* Ability to manage multiple customer conversations efficiently.
* Basic computer proficiency (Microsoft Office/Google Workspace).
* Experience with Shopify, CRM software, WhatsApp Business, or live chat tools is an advantage.
* Positive attitude, strong work ethic, and willingness to learn.
What We Offer
* Market competitive salary.
* Performance-based growth opportunities.
* Friendly, supportive, and collaborative work environment.
* Opportunity to work with a rapidly growing e-commerce business.
* Professional development and long-term career growth.
Job Details
* Work Mode: Onsite Only
* Office Location: Dhoraji, Karachi
* Working Hours: Full-Time
* Joining: Immediate
How to Apply
Interested candidates are invited to send their updated CV on:
Whatsapp: (View phone number)
Email:info. [redacted email address]
Subject Line: Customer Support & Sales Executive
Only shortlisted candidates will be contacted.
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1116228177
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