1/ 1
Details
Hiring Person/Company Hiring as Company
Type of Ad Job Offer
Salary from 35000
Salary to 40000
Career Level Mid-Senior Level
Salary Period Monthly
Description
Customer Support Representative (E-commerce) – Onsite
We are a growing e-commerce support agency looking for dedicated and reliable Customer Support Representatives to join our onsite team.
This is not a basic reply role. We are looking for individuals who can understand customer issues, think clearly, and handle both communication and operational tasks professionally.
Key Responsibilities
- Respond to customer queries via email and social media
- Handle order-related issues such as delivery delays, missing items, and returns
Check and verify tracking information using courier systems
- Process resends, returns, and customer requests according to internal workflows
- Update internal sheets (refunds, claims, issues) accurately
- Maintain a professional and human tone in all communications
-Escalate complex cases when required
Requirements
- Strong written English skills (UK tone preferred)
- Previous customer support experience (e-commerce preferred)
- Ability to handle high volume while maintaining quality
- Attention to detail and ability to follow structured processes
- Ability to think independently (not just copy-paste replies)
- Must be able to work onsite
What We Are Looking For
- Someone who understands customer problems and responds accordingly
- Strong sense of responsibility and ownership
Calm and professional under pressure
- Team player who can work within a structured environment
Working Structure
- Onsite role (office-based)
- 10 hrs of shift
- Work within a managed team with supervision and quality checks
How to Apply
Please include:
- Your previous customer support experience
Tools you have used (Zendesk, Shopify, etc. )
- A short written example of how you would respond to an unhappy customer
- Applications without a written sample response will not be considered.
Job Type: Full-time
Karachi Gulistan-E-Jouhar Block 9
Experience:
Customer service : 2 years (Required)
Language:
English (Required)
Work Location: In person
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1114370787
Find amazing deals on the go.
Download OLX app now!
