Customer Support Representative – E-Commerce | 2 Years Experience |

Gulistan-e-Jauhar, Karachi

51 minutes ago

Details

Hiring Person/Company Hiring as Company

Type of Ad Job Offer

Career Level Entry Level

Salary Period Monthly

Position Type Part-time

Type Other

Description

Customer Support Representative (E-Commerce) – Onsite | Karachi A growing E-Commerce Support Agency in Gulistan-e-Jouhar, Block 9, Karachi is hiring experienced and responsible Customer Support Representatives for an onsite full-time position. We are looking for candidates who can handle customer queries professionally, understand problems, and manage operational tasks—not just copy-paste replies. Job Responsibilities Respond to customers through Email & Social Media Handle orders, delivery delays, missing items and returns Check and verify tracking details through courier systems Process resends, returns and customer requests Update refunds, claims and issue sheets accurately Maintain a professional and human communication tone Escalate complex customer cases when required Handle high-volume customer support while maintaining quality Requirements Minimum 2 years of Customer Service experience E-commerce customer support experience preferred Strong written English communication UK English tone preferred Good problem-solving and decision-making skills Strong attention to detail Ability to follow structured workflows Responsible, calm and professional under pressure Must be willing to work onsite Tools Experience Experience with Zendesk, Shopify, courier tracking systems or similar customer support tools will be an advantage. Application Requirement Applicants should provide: Previous customer support experience Tools/platforms used A short written example of how you would respond to an unhappy customer Applications without a written sample response will not be considered. Job Details Job Type: Full-Time Location: Gulistan-e-Jouhar Block 9, Karachi Work Location: In Person / Onsite Shift: 10 Hours Experience: 2 Years Required Language: English Required Salary: PKR 35,000 – 40,000 Contact / WhatsApp: 0310 80/62/002

Your safety matters to us!

Only meet in public / crowded places such as metro stations and malls.
Never go alone to meet a buyer / seller, always take someone with you.
Check and inspect the product properly before purchasing it.
Never pay / transfer any money in advance before inspecting the product.

Ad ID: 1119373152

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