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Details
Hiring Person/Company Hiring as Individual
Company Name Communication May
Type of Ad Job Offer
Salary from 40000
Salary to 50000
Career Level Associate
Description
Job Overview
I am looking for a motivated and customer-focused Customer Support Executive to join the team. The ideal candidate will be responsible for assisting customers, resolving queries and complaints, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, and other communication channels.
Understand customer needs and provide accurate, timely, and professional assistance.
Resolve customer complaints and issues efficiently while maintaining a positive attitude.
Follow up with customers to ensure their concerns are fully addressed.
Maintain accurate records of customer interactions, inquiries, and resolutions.
Coordinate with relevant internal departments to resolve customer issues.
Provide customers with information about products, services, policies, and procedures.
Identify recurring customer issues and share feedback with management.
Meet established customer service and performance targets.
Maintain a high level of professionalism and customer confidentiality at all times.
Requirements
Bachelor’s degree or equivalent qualification.
Previous experience in customer support, customer service, or a related role is preferred.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Good command of English; additional languages are a plus.
Ability to handle difficult customers and challenging situations professionally.
Basic computer skills and familiarity with CRM or customer support systems.
Ability to multitask, prioritize, and work effectively in a team environment.
A proactive, empathetic, and solution-oriented professional who can build strong customer relationships and consistently deliver an excellent customer experience.
This job is only for Females.
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1120185988
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