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Details
Hiring Person/Company Hiring as Company
Company Name ITS Global
Type of Ad Job Offer
Salary from 50000
Salary to 60000
Career Level Entry Level
Description
Description:
Incept Tech Solutions is seeking a dedicated and customer-focused Sale Executive to join our dynamic team. The successful candidate will play a crucial role in building and maintaining strong relationships with customers by providing excellent service and support. This position requires a motivated professional who can confidently interact with clients, manage inquiries, and ensure a seamless customer experience through various communication channels including phone, email, and live chat. The ideal candidate will have at least one year of experience in customer support or related fields, excellent English communication skills, and the ability to handle multiple tasks efficiently. The Sale Executive will not only respond to customer inquiries and resolve concerns but will also proactively contribute to improving customer satisfaction and loyalty. This role demands patience, professionalism, and a solution-oriented mindset to manage customer issues effectively in a fast-paced environment. At Incept Tech Solutions, we provide a supportive workplace with ample opportunities for skill development and career progression, encouraging employees to grow and excel in their roles.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, live chat, and other communication channels.
Understand customer needs and concerns by actively listening and providing accurate, helpful solutions.
Manage and resolve customer complaints efficiently while maintaining professionalism and patience.
Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
Communicate clearly information about company products, services, policies, and procedures.
Maintain a positive, friendly, and customer-focused approach during all interactions.
Escalate unresolved or complex issues to the appropriate team or supervisor in a timely manner.
Keep detailed and accurate records of customer conversations, requests, complaints, and resolutions.
Coordinate with internal teams to ensure customer issues are addressed and resolved smoothly.
Track and monitor pending customer requests to guarantee timely follow-ups and closure.
Identify recurring customer problems and provide feedback to management to improve service quality.
Maintain a thorough understanding of company products, services, and operational processes.
Achieve individual and team targets related to customer support performance.
Adhere strictly to company policies, procedures, and communication standards.
Demonstrate strong multitasking ability when handling multiple customer requests simultaneously.
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1119453002
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