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# Customer Service Representative (CSR) Job Description
**Company:** North Bridge Solutions (Truck Dispatching Business)
# Role Overview:
The Customer Service Representative (CSR) will play a key role in carrier acquisition and sales support. The CSR will manage communication with carriers, support the sales pipeline, and ensure excellent service quality to build strong relationships with carriers and brokers.
# Key Responsibilities:
- Manage inbound and outbound communications with carriers and brokers via phone, email, and WhatsApp.
- Qualify new carrier leads and maintain accurate records in the CRM system.
- Assist in carrier onboarding by collecting necessary documents and information.
- Support sales representatives in pipeline management and follow-ups.
- Resolve carrier inquiries and issues promptly and professionally.
- Maintain up-to-date knowledge of trucking industry trends and company services.
- Collaborate with dispatchers and operations to ensure smooth load coverage and delivery.
- Log all communications, meetings, and outcomes in the CRM.
- Meet or exceed KPIs related to lead conversion, response time, and customer satisfaction.
# Required Skills & Qualifications:
- Strong English communication skills (verbal and written).
- Confidence and professionalism in negotiation and customer interactions.
- Basic computer skills, including CRM and Google Sheets.
- Ability to stay calm under pressure and handle multiple tasks.
- Knowledge or interest in logistics and trucking industry is a plus.
- Team player with a proactive and problem-solving attitude.
Your safety matters to us!
- Only meet in public / crowded places such as metro stations and malls.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay / transfer any money in advance before inspecting the product.
Ad ID: 1118551844
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