Description
NOTE: MUST HAVE 2 YEAR OF EXPERIENCE IN US/CANADA CALL CENTER.
Dispatching and allocating jobs: Assigning rides to drivers and managing their routes and schedules.
Coordination: Acting as a central point of contact between clients, drivers, and other company staff.
Customer service: Handling customer inquiries and resolving issues that may arise.
Problem-solving: Addressing unexpected issues, such as driver delays or cancellations, and finding solutions.
Record keeping: Maintaining logs of dispatches, bookings, and driver activity.