Description
WE ARE HIRING – CALL CENTRE REPRESENTATIVES
Position: Call Centre Agent / Customer Support Representative
Night Shift [ 9PM-5AM]
Experience: Fresh candidates and experienced candidates may apply.
Job Description
We are looking for motivated, confident, disciplined and professional individuals to join our call centre team.
The selected candidates will be responsible for communicating with customers, handling incoming and outgoing calls, providing accurate information, maintaining customer records and ensuring professional customer service.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Communicate clearly and confidently with customers.
- Respond to customer queries and provide accurate information.
- Maintain proper records of calls and customer information.
- Follow company scripts, policies and instructions.
- Achieve assigned daily and monthly performance targets.
- Maintain professionalism, patience and a positive attitude.
- Report daily performance and progress to the supervisor.
Eligibility Criteria
- Minimum qualification: Intermediate (FA/FSc) or equivalent.
- Good verbal communication skills. English Language Required
- Basic computer knowledge and typing skills.
- Ability to communicate confidently and professionally.
- Punctual, responsible and target-oriented.
- Fresh candidates with a willingness to learn are encouraged to apply.
How to Apply
Interested candidates may send their updated CV to:
Email: [redacted email address]
Only shortlisted candidates will be contacted for an interview.
Join our team and grow your professional career with us!