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Chat Support Representative (CSR)
Gulistan-e-Jauhar Block 14, Karachi
4 weeks agoDetails
Hiring Person/CompanyHiring as Company
Company NameMARK MEDIA MARKETING
Type of AdJob Offer
Salary from24000
Salary to50000
Career LevelEntry Level
Salary PeriodMonthly
Position TypePart-time
Description
"Are you a natural problem solver with excellent communication skills? Are you passionate about providing exceptional customer service in a dynamic online environment? If so, we invite you to join our team as a "Chat Support Representative".
As a Chat Support Representative, you will be responsible for assisting customers with inquiries, troubleshooting technical issues, and providing solutions via live chat. Your primary objective will be to ensure customer satisfaction by delivering prompt, accurate, and courteous support.
Responsibilities:
Respond to Customer Inquiries: Engage with customers via live chat to address their questions, concerns, and requests in a timely and professional manner.
Troubleshoot Technical Issues: Diagnose and resolve technical issues related to our products or services, guiding customers through troubleshooting steps as needed.
Provide Product Support: Offer product guidance, usage tips, and troubleshooting assistance to help customers make the most of our offerings.
Escalate Complex Issues: Escalate unresolved issues to appropriate internal teams or supervisors, ensuring timely resolution and follow-up.
Document Interactions: Maintain accurate records of customer interactions, including details of inquiries, resolutions provided, and any follow-up actions required.
Stay Updated: Stay informed about product updates, company policies, and industry trends to ensure accurate and up-to-date support.
Requirements:
Excellent written communication skills and typing speed.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Empathy and patience when dealing with customer inquiries or complaints.
Previous experience in customer service or chat support is preferred but not required.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive training and professional development opportunities.
Monthly Bonus.
Collaborative and inclusive work culture with opportunities for growth and advancement.
Gym Facility.
If you're ready to embark on a rewarding career journey and make a positive impact by delivering exceptional customer support, we encourage you to apply for the Chat Support Representative position today! Join our team and be part of a company dedicated to customer satisfaction and excellence in service.
