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Call Center Agent
Kacheri Road, Multan
2 weeks agoDetails
Hiring Person/CompanyHiring as Individual
Company NameKingston Bright Solutions
Type of AdJob Offer
Salary from30000
Salary to90000
Career LevelAssociate
Salary PeriodMonthly
Position TypeFull-time
Description
Company Description:
Join a dynamic and thriving call center environment at Kingston Bright Solutions (Call Center) in Multan, Pakistan. We specialize in providing exceptional inbound and outbound call services, catering primarily to esteemed clients across the United States. At Kingston Bright Solutions, we prioritize professionalism, efficiency, and unwavering commitment to client satisfaction, ensuring that every interaction reflects our dedication to excellence.
Please complete this form for consideration: https://forms. gle/NSteEn1atwGhUMpy7
Role Description:
Kingston Bright Solutions (Call Center) is currently seeking passionate individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you'll be at the forefront of delivering unparalleled service to our valued clients. Your responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues promptly, and ensuring utmost customer satisfaction. Join us and become an integral part of our team, contributing to our ongoing growth and success.
Responsibilities:
Respond promptly and courteously to inbound calls from customers, demonstrating exceptional communication skills.
Conduct outbound calls to clients, adhering to provided scripts and guidelines with precision.
Offer accurate information and assistance to customers regarding products, services, and inquiries.
Resolve customer complaints and concerns efficiently and effectively to uphold our reputation for excellence.
Maintain meticulous records of customer interactions and transactions to ensure seamless service delivery.
Collaborate closely with team members and other departments to optimize customer satisfaction and operational efficiency.
Adhere to company policies and procedures while delivering consistently exceptional service to customers.
Qualifications:
Previous experience in customer service, call center operations, or related fields is preferred.
Exceptional communication skills, both verbal and written, are essential.
Strong interpersonal skills and the ability to build rapport with customers are highly valued.
Proficiency in using computers and various software applications is required.
Effective multitasking, prioritization, and time management skills are essential for success.
Adaptability and eagerness to learn new processes and procedures are key attributes.
High school diploma or equivalent is required; a college degree is preferred.
Job Type: Full-time /Part Time
We are looking for females, for this post
Kindly be advised that our operations are based in the USA, thus we require agents available during US time, specifically from 5:00 PM to 11:30 PM. While we acknowledge that some individuals may have concerns about traveling at night, if you join our team, you'll be considered the ideal candidate. Additionally, we provide pick-up and drop-off services for select employees.
Experience:
Customer Service: 1 year (Preferred)
Email for More Information: mr. [redacted email address]
Note: If you are enthusiastic about delivering outstanding customer service, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for this position. Join Kingston Bright Solutions (Call Center) and be part of a dedicated team committed to exceeding customer expectations and driving success through exceptional service delivery.
