Customer Service Officer for US Based Company

Lahore Added on 13 Aug, Ad ID: 848203001

I’m a busy freelance BPO professional looking for an excellent customer service officer to work dedicated for my New York based client.

The successful candidate will have:

1.) Excellent English communication skills (US accent) and comprehension.
2.) Excellent telephonic support skills
3.) Excellent email and live chat support
4.) Experience using MS office
5.) Other administrative tasks

You’ll be working dedicated for my client as an administrative assistant with a prime responsibility of phone handling, live chat and email support. However, you’ll be trained to perform other administrative tasks as well. As a gatekeeper of my client’s company, you will:

1.) Greet customers of my client
2.) Respond to internal and external inquiries via phone, email and chat
3.) Manage customer order entries
4.) Help customers register on the website
5.) Answer customers’ general questions and provide product knowledge
6.) Resolve customers’ complaints
7.) Perform general administration tasks
8.) Support other departments to help improve the services

Job Type: Full-Time
Shift: Night (5:30 pm – 2:30 am)
Experience: Will be preferred
Salary: Very handsome

Should this position be of interest, please contact (after 5pm)

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